Frequently Asked Questions

No. Every online request creates an intake record. We confirm availability, routing, and pricing by text or phone before a truck is dispatched.

Send a GPS pin or exact pickup address, travel direction when you are on a highway, vehicle year and model, whether it runs and rolls, visible damage, destination, and a phone number where we can reach you. Photos are required when access or recovery is uncertain.

Move as far from traffic as the vehicle can safely go, turn on hazard lights, and stay with the vehicle unless remaining there is dangerous. Call 911 first if anyone is at risk or the vehicle blocks a lane. Then call or text us with a pin or mile marker and your direction of travel.

Call 911 if anyone may be hurt, the vehicle blocks traffic, or the animal remains a hazard. Wait in a protected location when you can do so safely, do not approach a moose, and follow responder instructions. Request towing after authorities allow the scene to be cleared.

The website shows the standard mileage rate, zone pickup fees, flat routes, and recovery time charges. Your final price depends on the actual route, access, vehicle condition, conditions at the scene, and service complexity. We confirm the estimate before dispatch.

A tow moves a vehicle from pickup to destination. A winch-out recovers a vehicle from a shallow ditch, snowbank, or soft shoulder so it can reach firm pavement. A job may need both, and recovery time is estimated separately from towing mileage.

Some AWD systems should not travel with one axle rolling on the road. Check the towing section of the owner's manual and send the exact year, make, model, and drivetrain before confirmation so the required transport method can be reviewed.

Provide the exact make, model, and current condition before confirmation. Electric and hybrid vehicles may require a manufacturer transport mode or shutdown procedure. A damaged, hot, smoking, leaking, or warning-marked high-voltage battery is not a routine tow and must be disclosed immediately.

Tell us before dispatch if suspension changes, splitters, side skirts, or other bodywork reduce the factory clearance. Side-profile and wheel-area photos let us decide whether the vehicle and pickup site are compatible with the flatbed.

Yes, when it fits the flatbed and can be reached safely. Tell us whether it rolls, steers, shifts into neutral, and has keys. Locked wheels, collision damage, or tight access can change the loading plan and estimate.

Plan to be present with the keys and authority to release the vehicle. If that is not possible, tell us before confirmation so we can decide whether written authorization and an alternate key handoff will work.

Usually, when the destination accepts the vehicle and the route fits our service. Send the full drop-off address, contact name, business hours, appointment time, and any key or gate instructions before the estimate is confirmed.

Yes. Upload up to five photos and one video with your request, or send media by text after submitting. Photos help us quote recovery, vehicle condition, and access more accurately.

Yes. Motorcycles and ATV/SXS units are secured on the flatbed. Include the machine type, dimensions when relevant, whether it runs, and any loading or aftermarket-part notes in your request.

Yes, if the shed is in sound condition and can be loaded, transported, and placed safely. Final approval depends on dimensions, access, loading method, weight distribution, overhead clearance, and route safety.

No. Tire changes are not offered. We can tow your vehicle if roadside tire service is unavailable and the vehicle can be loaded safely.

A successful engine start is not guaranteed, and the dispatch fee may still apply. Battery, starter, alternator, or other electrical problems may require towing instead of another jump attempt.

Carry insulated layers, boots and gloves, blankets or a sleeping bag, reflective markers, a flashlight with spare batteries, a charged power bank, water, shelf-stable food, an ice scraper, a compact shovel, and required medication. Keep the exhaust outlet clear before running the engine for heat.